ENGLISHCUSTOMER COMPLAINT PROCEDURE
PT. Chailease Finance Indonesia has a customer complaint service to submit question or complaint related to Company Operational Matters. There are some options connecting directly to this Company Customer Service, which are:
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Contact Center : (021) 25096888
Customer can submit directly question or complaint by his self/herself by phone and can’t be represented. -
E-mail: cs@chailease.co.id
Customer can submit question or complaint via e-mail by sending scanned Customer Complaint Form which has been filled with pen along with the Document Attachment. Customer can’t be represented if choose this option.
The Form can be downloaded in Form Attachment Column. -
PT. Chailease Finance Indonesia Office:
Customer or Customer Representative can submit question or complaint by visiting Customer Service in PT. Chailease Finance Indonesia Office. Customer can bring the Customer Complaint Form filled with pen along with Required Document Attachment (Original and Copy of) stated in the Form.
The Form can be downloaded in Form Attachment column.
Complaint Handling
Description:
Received Complaint would be followed up directly by Customer Service giving the complaint solution to customer if question or complaint is common matter. If question or complaint needs related department party confirmation, so customer would be given a Complain Number Ticket. Complaint Solution would be informed to customer Max. 10 working days since complaint admitted and there will be extra time if needed.
When the consumers find their complaint does not get any satisfactory result, the consumer could settle the dispute in out or through the court. Dispute resolution in out of the court in the financial services sector is undertaken through Alternative Institutions for Dispute Resolution in the Financial Services Sector (LAPS SJK)
Customer Compliant Handling Publication
Form of Report
Customer Complaint Form (e-mail).pdf Customer Complaint Form (visiting to the office).pdf
